Privacy Policy

Your privacy is important to us.

At Kwiki Tours ("Kwiki Tours," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our software-as-a-service (SaaS) platform, website, or related services (collectively, the "Services") for managing tour and activity bookings. By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect include:

  • Personal Information: When you create an account or use our Services, we may collect your name, email address, phone number, billing information, and business details (e.g., company name, address).
  • Customer Data: If you are a tour or activity provider ("Provider"), you may collect personal information from your customers (e.g., names, contact details, payment information) through our platform. We process this data on your behalf as a data processor.
  • Usage Data: We collect information about how you interact with our Services, such as IP addresses, browser type, device information, pages visited, and actions taken (e.g., bookings made).
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Services (e.g., account management, booking processing).
  • Process payments and manage subscriptions.
  • Communicate with you, including sending service updates, billing notices, and promotional offers (you may opt out of marketing emails).
  • Analyze and improve the performance and functionality of our Services.
  • Ensure security and prevent fraud or unauthorized access.
  • Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Providers: If you are a customer booking through a Provider’s website powered by Kwiki Tours, your booking details (e.g., name, contact information) are shared with the Provider to fulfill your booking.
  • Service Providers: We engage third-party vendors (e.g., payment processors, hosting providers, analytics tools) to support our Services. These vendors are bound by confidentiality and data protection agreements.
  • Legal Requirements: We may disclose information if required by law, such as in response to a court order, subpoena, or government investigation.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Customer Data and Provider Responsibilities

Providers using our Services are responsible for:

  • Obtaining consent from their customers to collect and process personal information.
  • Complying with applicable data protection laws (e.g., GDPR, CCPA) when handling customer data.
  • Ensuring the security of customer data collected through their websites or booking systems.

Kwiki Tours acts as a data processor for customer data entered into our platform by Providers. We implement industry-standard security measures to protect this data but are not responsible for Providers’ compliance with privacy laws.

5. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption, access controls, and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Opt-Out: Opt out of marketing communications or certain data processing (e.g., cookies).
  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, contact us at info@kwiki.tours. We will respond within the timeframes required by applicable law (e.g., 30 days for GDPR requests).

7. International Data Transfers

Kwiki Tours operates globally, and your information may be transferred to and processed in countries other than your own, including the United States. We ensure that such transfers comply with applicable data protection laws, using mechanisms like Standard Contractual Clauses where required.

8. Retention of Information

We retain personal information for as long as necessary to provide the Services, fulfill legal obligations, or resolve disputes. For example:

  • Account data is retained for the duration of your subscription and up to 30 days after account termination, unless required by law.
  • Customer data processed on behalf of Providers is retained per the Provider’s instructions or legal requirements.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party tools (e.g., payment gateways). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing personal information.

10. Children’s Privacy

Our Services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through the Services at least 30 days before they take effect. Continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

  • Email: info@kwiki.tours
  • Address: Kwiki Tours, 1887 WHITNEY MESA DR #2592, HENDERSON, NV 89014